FREQUENTLY ASKED QUESTIONS
High Roads Care Services makes it convenient for you to find the assistance you need to make your life at home happy and healthy.
Here are answers to some of the common questions and concerns you may have. We hope the following information is a good start.
If your questions aren’t completely answered or need additional information, please feel free to call us at (203) 663-6660.
We will be glad to speak with you about your specific family situation.
What is home care and how does it differ from home healthcare?
At its core, home care refers to all care (medical or non-medical) provided for the client in their home. In recent years, however, there has been a slight shift in terminology. While home care can be used to describe both medical and non-medical care, typically “home care” refers to non-medical care such as companionship/homemaking services and personal care services, while “home healthcare” refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy.
What services does High Roads Care provide?
High Roads Care provides companionship care services such as meal preparation, laundry, light housekeeping, grocery shopping/errands, incidental transportation, medication reminders, grooming, live-in service and respite care. We also provide a wide range of personal in-home care services. For example, bathing, grooming, hygiene, mobility assistance, transferring/positioning, toileting/incontinence, and feeding/special diet assistance. Some offices provide Dementia/Alzheimer’s care and in-home safety technology solutions. Services vary by state and office.
How do you select High Roads Care staff?
Each caregiver–special people we call High Roads Care staff– is an employee who is carefully screened and trained before caring for a client. Each must undergo a rigorous process including national and local criminal background checks, DMV, and personal and professional reference checks. All High Roads Care staff are bonded, insured, and covered by Workers’ Compensation insurance for our clients’ peace-of-mind. We strive to hire the very best caregivers to become High Roads Care staff because we only hire people we would want caring for a member of our own family.
How much does in-home care cost?
Each High Roads Care office is independently owned and operated. We encourage you to contact your local office directly for a complete list of products and services available, as well as the rates for your area.
Are services available 24 hours, 7 days a week?
Yes. Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.
Can you provide services on short notice?
Yes. We understand that situations can arise where one needs in-home care services in a hurry. We can provide services on an as-needed basis.
Do you provide services to those in nursing homes or assisted living communities?
Yes. High Roads Care can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.
Is there a written plan of care for each client? Do these plans get modified and if so, how often?
The local High Roads Care office develops an individualized and completely confidential Plan of Care for each client. The purpose is to document the type of home care services needed and when the client would like to initiate care. Once the client, and family members, and local office agrees on the Plan of Care, the office staff will use that information to recommend the High Roads Care who will be delivering the service, establish the schedule and agree to the monitoring and communication.
We review Plans of Care with the client and family at least every six months, but reviews may be more frequent based on state regulations. The review is an important process to ensure the client is receiving an appropriate level of care and is pleased with the High Roads Care providing the care.
Will I have the same High roads care staff all the time? How will I meet my High Roads Care staff?
During the initial conversation and the in-home visit, the Client Care Coordinator will document the home care services required and the client’s preferences for a High Roads Care match. The Client Care Coordinator then selects the best fit for the client and arranges an introduction between the client, High Roads Care staff, and Coordinator to introduce this new team. During that meeting, everyone reviews the Plan of Care to ensure agreement and understanding of services to be provided.
What if my High Roads Care Staff is sick or on vacation?
Each High Roads Care office employs a team of caregivers to ensure there is no interruption to your care if someone is sick or on vacation. If your High Roads Care staff is unavailable, the Client Care Coordinator will arrange another caregiver and will contact you in advance of the change. The Client Care Coordinator will also introduce the interim caregiver and review your Plan of Care with them prior to service. Our goal is to ensure that services are provided as expected. Your safety and security are a top priority.
What are ADLs and IADLs?
Activities of Daily Living (ADLs) describe basic tasks essential for day-to-day functioning. These include tasks such as bathing, dressing, grooming, eating, mobility and toileting. Many seniors who require help with such activities are largely independent, but may require help with one or two ADLs. In some cases, intermittent help from a family member or friend may be sufficient. However, at times when family or friends are unavailable and scheduling these activities is critical, informal arrangements may not suffice. This is where an in-home care aide can make a life-changing difference.
Instrumental Activities of Daily Living (IADLs) are those activities which are less basic than the traditional ADLs. IADLs, nevertheless, are important in enhancing a client’s quality of life. IADLs include activities such as shopping, paying bills, household chores (cleaning, laundry), and meal preparation. Many seniors require assistance with IADLs rather than ADLs. Some seniors want someone to escort them when they are shopping to help avoid falling. Other seniors may welcome assistance with their bill paying and medical appointments. High Roads Care offers an array of companionship and in-home care services to assist our clients with the IADLs. Please contact the High Roads Care location nearest you or your loved one for more information.